Frequently Asked Questions

Everything you need to know about your Pasante shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our courier's website to monitor your delivery in real-time.

What is your return policy for seasonal collections?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.

Do you offer international shipping?

Yes, Pasante ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I ensure I choose the right size?

Every product page includes a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Pasante, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.